RoadWatch® Emergency Service
Breakdowns can occur anytime, anywhere. With RoadWatch, the XTRA Lease emergency road service, help is just a phone call away, 24/7. When a driver contacts our in-house call center, we promptly dispatch help from the nearest authorized repair vendor.
Our network of 30,000 authorized repair vendors helps us get you a quick response. In most tire-related cases or minor repairs, your driver will be back on the road in three hours or less.
RoadWatch for Leased Trailers
Customers have a choice of service levels for leased trailers:
RoadWatch Full Service
- Included with our maintenance Service Package
- 24/7 access to emergency road service
- No subscription charge
- Automatic billing for tire wear and related expenses
- Vendor repair and service fees are direct pass-through expenses
- Email notification when your driver is back on the road**
RoadWatch Lite
- Available with XTRA Lease’s Net/Net or Standard Maintenance packages
- 24/7 access to emergency service with a per incident charge
- Customer is responsible for all related charges
- Email notification when your driver is back on the road**
No RoadWatch Service
If you choose not to take advantage of RoadWatch and your leased trailer needs emergency road service, you're responsible for arranging for it.
*Unless you choose Net/Net maintenance service
**Requires you to have an online account at xtralease.com
RoadWatch for Rented Trailers
Every rental trailer comes with RoadWatch Full Service*, featuring:
- 24/7 access to emergency road service
- No subscription charge
- Automatic billing for tire wear and related expenses
- Vendor repairs and service fees are direct pass-through expenses
- Labor, parts and fees are billed based on actual costs
- Email notification when your driver is back on the road**