XTRA Excellence Commitment

Our Promise to You of Superior Service and Standards.

Our rental and leased trailers come with our commitment to superior service and quality standards.

We promise to:

  • Prepare and inspect every over-the-road trailer we rent or lease to ensure our 16-point trailer standards are met.

  • Complete thorough outbound inspections with your driver within 15 minutes or less—or your first rental day is free.

  • Respond with our RoadWatch® 24/7/365 emergency road service*. If you have tire issues, your driver will be back on the road within three hours of calling RoadWatch or we'll credit your account $60 for each additional hour you're delayed, up to $150.

  • Notify you of the documented condition of a returned trailer within 24 hours either electronically, verbally or via fax, or we'll waive our right to bill you for damages.

  • Manage trailer damages with our Repair Cost Standards and Equipment Maintenance Management software. 

    • For repairs less than $2000, we'll charge our Repair Cost Standard (the fair market cost to repair the trailer) with no mark-ups
    • For repairs greater than $2000, we'll get two estimates and charge you the lower of the two, with no mark-ups.

  • Never rebill you for nuisance damage repair items.

Learn more about XTRA Excellence. 

Contact us about your trailer rental or leasing needs today. 

*For long-term lease trailers only; applies only with RoadWatch subscription
The XTRA Excellence Commitment applies to rented or leased over-the-road trailers; it does not apply to cartage or storage trailers. ​

XTRA Excellence: our written promise of traile excellence

Next Steps

Request rates, terms and trailer availability from a location near you.


Call us! 800.325.1453