XTRA Excellence Commitment
Our Promise to You.


Our rental and leased trailers come with a promise of superior service and quality standards.

We promise to:

  • Prepare and inspect every over-the-road trailer we rent or lease to ensure our 16-point trailer standards are met.

  • Complete thorough outbound inspections with your driver within 15 minutes or less—or your first rental day is free.

  • Respond with our RoadWatch® 24/7/365 emergency road service*.  If you have tire issues, your driver will be back on the road within three hours of calling RoadWatch or we'll credit your account $60 for each additional hour you're delayed, up to $150.

  • Notify you of the documented condition within 24 hours either electronically, verbally or via fax, or we'll waive our right to bill you for damages.

  • Manage trailer damages with our Repair Cost Standards and Equipment Maintenance Management software. 

    • For repairs less than $500, we'll charge our Repair Cost Standard (the fair market cost to repair the trailer) with no mark-ups. 
    • For repairs greater than $500, we'll get two estimates and charge you the lower of the two, with no mark-ups.

  • Never rebill you for 24 nuisance damage repair items.

Learn more about XTRA Excellence. 

Contact us about your trailer rental or leasing needs today. 

 
*For long-term lease trailers only, applies only with RoadWatch subscription
*Applies to over-the-road trailers only; Does not apply to cartage or storage trailers.

Next Steps

Request rates, terms and trailer availability from a location near you.


800.325.1453